Grailbox

My Phone WANTS Me to Text and Drive

While I was driving to work today, my pants pocket buzzed. “Incoming,” my iPhone nudged, and then awaited my response. And I knew my iPhone wasn’t going to tell me again, whatever the message, until I pulled it out of my pocket and looked at its screen. I had …

Read more →

Everything's broken and nobody's upset /via @shanselman

Everything’s broken and nobody’s upset: Here’s the worst part, I didn’t spend any time on the phone with anyone about these issues. I didn’t file bugs, send support tickets or email teams. Instead, I just Googled around and saw one of two possible scenarios …

Read more →

Good Job Apple, You (Screwed) the World - (by @baekdal)

Good Job Apple, You (Screwed) the World - (by @baekdal): The idea that one company can own non-inventions is absolutely appalling to me. (Via Baekdal.com) Nails it. Yes, Samsung was lazy and unoriginal and brazenly copied far too much, but this is not a …

Read more →

How to turn an upset customer into a happy customer

How to turn an upset customer into a happy customer: To be generous and giving means a few people will take advantage of your kindness, but this shouldn’t stop you. Everything, even a complaint, is an opportunity. Be generous and humble. (Via less everything - …

Read more →

The 100 Top Rated Amazon Items /via @macdrifter

The 100 Top Rated Amazon Items [Link]: My Amazon login experience is starting feel like walking past a cell phone reseller booth in a mall. (Via Macdrifter) One person’s cut at a different sort of landing page for Amazon–one that displays the 100 current …

Read more →